How Weebot Boosted Sales 15% with Shopify POS

Introduction

Weebot, launched in 2014, has grown into a go-to French brand for e-scooters, e-bikes, parts and on-site repairs. Juggling stock across four service centers and an online store on Excel became a roadblock. Staff spent hours reconciling orders and inventories instead of helping riders, and customers waited at the counter or called to check availability.

The Challenge

The lack of a single source of truth for inventory caused missed sales, lost time and mixed messages. Each store ran on separate Excel files. Transfers between warehouses were manual, error-prone and slow to process. Sales associates couldn’t confidently tell a customer if a part was in stock, and follow-up communication was inconsistent. Weebot needed a central platform that combined online and in-store data, cut manual steps and gave shoppers a unified experience.

The Solution

1. Centralized Inventory

By deploying Shopify POS, Weebot merged inventories from four sites and its e-commerce catalog into one dashboard. Staff now see real-time location and availability. When a customer wants a battery or helmet, associates check the app, reserve items and ship from the closest depot.

2. Mobile Checkout

Rolling out tablets running Shopify POS cut queue times by 50%. Teams could roam the floor, scan products and accept card or mobile payments in seconds. Faster service freed up staff to recommend accessories and upsells on the spot.

3. Automated Workflows

Shopify Flow automated post-purchase emails with care tips for scooters and bikes. If a repair is needed, follow-ups guide customers to schedule service, boosting retention and after-sales revenue.

Results

• 15% increase in retail revenue thanks to streamlined upselling and cross-selling.
• 50% faster in-store processing times, reducing wait lines and improving staff productivity.
• 50% improvement in customer satisfaction scores from smoother checkouts and clear stock info.

With Shopify POS and Flow, Weebot created a seamless system that handles every step of a rider’s journey—whether online or in person—while freeing staff to focus on service rather than spreadsheets.