Navigate through the case study sections
In early 2024, veteran marketer Todd Kunsman and a silent partner spotted Tech Workers Club on Acquire.com. They recognized an inactive yet sizable Slack community of 20,000 members focused on tech careers. Todd had been part of the group since 2023 and knew the value hidden beneath declining activity. While communities often run themselves at scale, a long period without active ownership had eroded trust and engagement.
Acquiring a community eliminates the slow ramp of audience building. With 30,000 contacts in the database and members from Fortune 500 and FAANG firms, Todd saw an opportunity to inject fresh energy, define clear guidelines, and introduce paid tiers. The goal was to spark genuine conversations, deliver unique content like AMAs and virtual job fairs, and create a fair monetization model.
The first weeks post‐acquisition focused on presence. Todd and his partner posted daily, answered questions on resumes and networking, and shared job leads. They published community guidelines to curb spam and trolls. By delivering on promises promptly, even small announcements generated positive reactions. An 80%+ spike in daily check‐ins showed momentum returning.
Shifting from a free model to paid membership meant balancing value vs. cost. Todd researched competing communities, then launched an introductory rate below industry norms to encourage upgrades without alienating long‐time free users. They emphasized exclusive content—live AMAs, workshops, and curated job fairs—so members felt the upgrade risk was minimal. Over time, price adjustments will follow trust and added features.
Beyond Slack activity, Tech Workers Club is rebuilding its website, planning a Product Hunt launch, running a free newsletter, and leveraging partnerships for exclusive deals. Word-of-mouth from engaged members will fuel referrals. A future affiliate program will reward members for bringing new tech professionals on board.
Next steps include rolling out a refined website, expanding content channels, and forging sponsorships. Todd also plans to integrate better analytics to track member activity beyond Slack’s basic metrics. Ensuring sustained value—jobs, networking, expert insights—will keep retention high and justify further price increases.
Subscribe to access the tools and technologies used in this case study.
Subscribe NowSubscribe to access the step-by-step replication guide for this case study.
Subscribe NowShare your success story with our community of entrepreneurs.
Discover other inspiring business success stories
By consolidating online and in-store systems on Shopify, KEEN cut tech costs by 80%, slashed launch times from months to...
KEEN
Nathan James, a home & garden ecommerce brand, faced unreliable ad attribution and high customer acquisition costs when ...
Nathan James
Mizuno USA revitalized its e-commerce platform by switching to a composable commerce model, integrating BigCommerce with...
Mizuno USA