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How Spanx Accelerated Online Sales with Shopify Plus

6/20/2024
Spanx
Sara Blakely
Spanx
www.spanx.com
Atlanta, Georgia, United StatesFounded 2000
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Monthly Revenue
$33,000,000
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Founders
Sara Blakely
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Employees
449
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Business Description

Spanx, founded by Sara Blakely in 2000, revolutionized shapewear with innovative undergarments and expanded into apparel, denim, and dresses. The brand combines comfort and style, selling directly to consumers globally through online and retail channels.
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Executive Summary

Spanx partnered with Shopify Plus to overhaul its online store backend, enabling the team to launch collections in days instead of months. With pre-built apps like Sections Anywhere and a stable, hosted platform, Spanx boosted conversion by 10%, cut technical issues by half, and freed developers to focus on future features.
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Case Study Content

Introduction

When Spanx found its site changes taking months and technical glitches impacting big launches, they knew a shift was needed. Their legacy setup forced engineers into constant firefighting. Today, with Shopify Plus, Spanx runs leaner and faster, letting creativity drive sales.

The Challenge

Before the move, updates to homepage collections or featured products meant lengthy sprints. Merchandising placements sat locked behind complex code pushes. Early mornings of checking server logs or praying for uptime before a sale became routine. The team needed control and stability.

The Solution

Shopify Plus’s hosted infrastructure removed worries about scaling or maintenance. Spanx’s developers tapped the Shopify App Store to deploy pre-built solutions in minutes. One standout tool was Sections Anywhere, which gave merchandisers drag-and-drop control over key product pages without writing a single line of code. This let them test looks and messaging fast.

Implementation

The migration process ran on a phased plan: replicate existing content in a staging store, bring over inventory data, and switch DNS at launch. Throughout, Shopify’s Plus support team offered training sessions and technical guidance. Post-launch, Spanx held weekly reviews to refine checkout flows and app integrations.

Results

After going live, Spanx saw a 10% lift in conversion rate and a 30% gain in content management efficiency. Technical issues tied to customer experience dropped by 50%, cutting hours of troubleshooting work each week. Teams now spend days—not months—rolling out new collections and promos.

Key Outcomes

  • 10% boost in conversion rate
  • 30% faster product and content updates
  • 50% reduction in tech-related customer issues
  • Developers refocused on future features
  • Stable platform for big-ticket sales
  • Ongoing training from Shopify Plus

Conclusion

Spanx’s shift to Shopify Plus turned site maintenance into a background task, freed up creative talent, and unlocked measurable growth. With reliable hosting, a vast app ecosystem, and dedicated support, they now move faster, test more, and deliver a smoother experience for shoppers worldwide.

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Key Takeaways

  • 1Migrating to a hosted e-commerce platform eliminated uptime and scaling worries, freeing engineers from constant maintenance.
  • 2Using pre-built apps like Sections Anywhere enabled the Spanx team to make page updates in a fraction of the time.
  • 3Phased migration and hands-on support from Shopify Plus ensured a smooth transition with minimal downtime.
  • 4Post-launch, Spanx achieved a 10% increase in conversion rates by optimizing checkout and merchandising flows.
  • 5Content management efficiency jumped 30%, allowing merchants to launch new collections in days instead of months.
  • 6Technical issues impacting customer experience were cut in half, saving dozens of hours in troubleshooting weekly.
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Key Facts

Conversion Rate Increase
10%
Operational Efficiency Improvement
30%
Reduction in Technical Issues
50%
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Tools & Technologies Used

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Disclaimer: Some data in these case studies may be inaccurate or out of date. In certain cases, AI-generated content is used.