How Pepper Palace Scaled to 100+ Spice Stores and Boosted Sales 127% with Shopify POS

Introduction

When Pepper Palace operated 40 licensed stores they hit a wall: every location ran in its own bubble. Orders, payments, inventory and customer profiles all lived in separate tools. Managers spent hours chasing data and staff keyed payment details into terminals by hand. They had high foot traffic but no fast path to repeat business.

The Challenge

Corey Hnat, Marketing & Digital Sales Manager, says their old platforms “felt detached.” Rolling out changes took weeks, reporting was laborious and manual card entry created checkout bottlenecks. Online orders couldn’t be tied back to store visits. Growth plans stalled because licensees struggled to offer a consistent customer experience.

Choosing Shopify POS & Plus

Pepper Palace wanted speed and cohesion. They picked Shopify Plus to run their site and Shopify POS to power every register. In just two months a small operations team centralized all 40 storefronts under one admin dashboard. Inventory sync, customer profiles, omnichannel promotions and payment processing all ran through Shopify.

Seamless Rollout

With no large IT department, the brand leaned on Shopify’s intuitive admin. They shipped POS Go units to high-traffic outlets for tasting demos and mobile checkouts. Teams configured hardware, installed the app and tested in days. Centralized settings meant pricing, discounts and loyalty rules applied everywhere instantly.

Results

Since 2019, Pepper Palace has:

• Scaled from 40 to 100+ stores across the U.S. and Canada
• Grew its customer database 900% to over 500,000 profiles
• Lifted monthly gross merchandise volume by 127%

Store teams now shave 10–20 seconds off each sale and capture customer emails on every POS Go interaction. Corporate reporting that once took days now updates instantly. Rapid new-store launches and consistent brand experiences drove a surge in repeat purchases online and in person.

Why It Matters

Small delays at scale become major inefficiencies. Pepper Palace proved that unifying your tech stack with a single omnichannel platform delivers quick wins and paves the way for rapid expansion. Their journey shows how centralization and speed can unlock growth even with limited IT resources.