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How O V E R Clothing Conquered Local and Global Sales with WooCommerce

6/24/2024
O V E R Clothing
O V E R Clothing
overclothing.com
Belgrade, SerbiaFounded 2005
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Monthly Revenue
Undisclosed
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Founders
Sinisa
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Employees
3
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Business Description

O V E R Clothing is a Serbia-based apparel label that specializes in limited-run, illustration-driven tees and apparel. Backed by a small team of creatives, the brand started with private preorders in 2005 and launched publicly in 2012. By customizing WooCommerce with geolocation pricing, cash-on-delivery, flexible shipping rates, and an in-house referral credit system, O V E R Clothing seamlessly serves both domestic and international customers.
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Executive Summary

O V E R Clothing is a Serbia-based apparel brand known for unique illustration-driven tee designs. Founded by Sinisa alongside Marco and Zeljko, the team launched their public store in 2012 after seven years of private preorders. They leveraged WooCommerce with a custom theme, geolocation-based pricing, cash-on-delivery for Serbian dinar payments, 2Checkout for international card processing, and a tailored Table Rate Shipping system. A bespoke referral credit program further boosted word-of-mouth and repeat business, making global growth effortless.
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Case Study Content

Background

O V E R Clothing began in 2005 when a small circle of friends preordered unbranded tees sent around via email. Each design featured hand-drawn illustrations by the team, and early fans wore them before the label had a name. Sinisa, a self-taught WordPress developer, teamed up with illustrator Marco and designer Zeljko to turn this private project into a public store in 2012. With nearly a decade of practice and countless hours spent in online tutorials, Sinisa built the site from scratch, blending creative visuals with technical features.

Challenges

The first hurdle was payment logistics. Serbian law requires prices in dinars, but local gateways that accept cards charge in euros or dollars. To avoid legal issues, Serbian customers needed a cash-on-delivery option, while international buyers expected seamless credit card checkout. Another obstacle was managing shipping costs: rates vary widely, and manual handling would eat time and introduce errors. On top of that, language differences and the need for SEO in multiple markets demanded a multi-build approach.

Solutions

Sinisa built a custom WordPress theme, integrating WooCommerce as the core store. He added a GeoIP Detection plugin to switch currency displays and payment methods based on visitor IP. Domestic visitors see prices in Serbian dinars and get cash-on-delivery at checkout, while international customers see USD and pay through 2Checkout. To handle shipping, the WooCommerce Table Rate Shipping extension calculates precise costs by country, weight, and order value. The team also installed the WordPress SEO Plugin to optimize page titles and metadata across languages. For marketing, Sinisa coded a built-in referral credit system that tracks friend referrals, clicks, and purchases, rewarding participants with store credit for each milestone.

Results

Customizing every layer of the shopping experience boosted customer satisfaction and cut down abandoned carts by ensuring clear pricing and payment options. International orders increased without extra manual work. Domestic sales kept momentum thanks to the familiar cash-on-delivery flow. The referral program sparked word-of-mouth buzzβ€”referred shoppers were 30% more likely to complete a purchase, and repeat buyers grew by 20%. Traffic from search rose as pages ranked well in multiple languages.

Future Plans

Next up, Sinisa plans to explore additional local payment gateways and test alternative shipping partners. Attending WooConf in San Francisco will give him access to new plugin ideas and networking. Back home, the team aims to host a WordCamp for Serbian, Macedonian, and Croatian developers. Continuous tweaks to the referral program, UX, and SEO will keep O V E R Clothing fresh as it grows beyond apparel into related merchandise.

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Key Takeaways

  • 1Sinisa implemented a geolocation IP plugin to display prices in Serbian Dinars for local buyers and USD for international customers, streamlining the checkout process.
  • 2The team used WooCommerce Table Rate Shipping to set country-specific shipping costs, making global orders simpler and reducing manual effort.
  • 3A custom-built referral credit system tracks referrals, clicks, and purchases, rewarding customers with store credit to boost word-of-mouth and repeat sales.
  • 4Integrating cash-on-delivery for domestic orders and 2Checkout for international credit card payments removed regional payment barriers and increased conversions.
  • 5By developing a fully custom WordPress theme, the founders showcased unique designs while maintaining full control over user experience and performance.
  • 6Participation in WooConf and planned local WordCamps will keep the team connected to the community and drive ongoing improvements based on best practices.
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