How Monos Drove 40% Growth with Shopify POS

Introduction

Monos is a luggage brand born from the idea that travel is easier with well-designed gear. The name comes from the Japanese concept of appreciating fleeting moments through simple beauty. As a digital-first brand, Monos managed four Shopify storefronts before exploring physical retail. They set out to give travelers the same level of service whether shopping online at 2 a.m. or in a bright store in Vancouver. Meeting that promise required a robust in-store system that could match its online checkout speed.

Overcoming Retail Friction

Monos launched its first retail location after years of pure online sales. The team knew shifting from online-only to a combined digital and brick-and-mortar model could create confusion at checkout, in inventory syncing, and in customer support. Unifying disparate systems was top priority. Monos had already improved its web checkout by adding Checkout Extensibility with Shop Pay and saved more than ten hours a month in development time. They wanted a point-of-sale that matched that seamless online experience.

Selecting Shopify POS

After reviewing options, Monos picked Shopify POS because it blends perfectly with their Shopify store. Integrating took minimal effort—there were no hidden steps or custom work. With Shopify POS, register screens, payments, order history, and customer profiles all appear in one dashboard. Staff see a client’s online purchases, can process returns, or ship items from local stock to the guest’s door. It gave Monos the tools to treat every sale as part of one experience.

Streamlined Training and Operations

Retail team training dropped to a half day since associates only need to learn one system. A single ecommerce manager handles both online and in-store operations, freeing bandwidth for growth tasks. Real-time inventory updates mean website browsing and store visits pull from the same pool of stock. A guest can hold a bag in Vancouver, or an associate can ship an out-of-stock item from the warehouse. That level of coordination once needed spreadsheets and phone calls—now it’s a click away.

Omnichannel Features in Action

Monos uses the “Buy in store and ship” feature every day so guests don’t lug a four-piece set home. Associates tap an item, confirm a shipping address, and checkout as usual. This cuts abandoned sales and boosts satisfaction. Online service reps can place a hold on local inventory, which customers pick up same day. Every channel stays in sync without manual updates.

Measurable Impact

In regions with a physical store, Monos saw a 40% jump in revenue year-over-year. Checkout development work stayed steady while customers enjoyed faster checkouts online and smooth experiences in store. Staff no longer juggle multiple apps, so service quality improves. Monos also saw a halo effect: local web traffic rose after each store opening, driving more organic online sales.

Scaling with Confidence

With POS integrated seamlessly, Monos feels ready to open more locations across North America. The ease of adding a new register, syncing products, and training staff on one platform means each new store can launch quickly. Offering Buy Online Pickup In-Store and in-store returns for web orders are next steps. As travel markets recover, Monos can expand without tech headaches slowing them down.